FAQ

1. How do I book an appointment?
You can book directly through our website on the BOOK NOW  page or by calling/texting us at (305) 528-6292.

2. What is your cancellation policy?
Cancellations or reschedules require at least 24 hours’ notice. Late cancellations or no-shows may result in a fee.

3. Do I need a consultation before my first service?
Yes—new clients receive a complimentary consultation to ensure treatments are customized to your skin type and goals. Book a free consultation here.

4. How should I prepare for my facial or spa service?
Arrive with clean skin, avoid heavy makeup, and discontinue exfoliants or retinoids 2–3 days prior unless advised otherwise.

5. What if I’m pregnant or have sensitive skin?
We tailor treatments to your needs—please inform us during booking so we can adjust products and techniques safely.

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🛍️ Skincare Products

6. Are your products natural or organic?
Our formulations combine botanical ingredients with science-backed actives for safe, effective results.

7. How long will shipping take?
Orders are typically processed within 2–3 business days. Shipping times vary by location, but most arrive in 3–7 business days.

8. Do you accept returns?
Due to the nature of skincare products, returns are only accepted on unused, unopened items within 14 days of delivery.

9. How should I store my products?
Keep products in a cool, dry place away from direct sunlight to preserve freshness and potency.

10. Are your products cruelty-free?
Yes! Face & Body Labs products are never tested on animals.

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💳 Payments & Loyalty

11. What forms of payment do you accept?
We accept all major credit cards, Apple Pay, and Google Pay. Financing may be available for larger purchases.

12. Do you offer loyalty rewards or memberships?
Yes! Join our Loyalty Program for exclusive perks, discounts, and VIP offers.