Privacy Policy – Face & Body Labs Inc.

Last Updated: 09/09/2025

Face & Body Labs (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services.

By using our website, you consent to the practices described in this policy.

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Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

• Account Information: Login credentials, booking history, order history, and saved preferences.

• Device & Usage Data: IP address, browser type, device type, pages visited, and time spent on our site.

• Transactional Data: Purchases, bookings, deposits, and related service or product details.

• Communications: Emails, chat messages, or other inquiries you send to us.

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SMS Communications & Disclosures

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We may collect your phone number when you opt-in to receive SMS notifications. Your phone number will only be used to send you transactional or promotional messages related to Face & Body Labs.

• Abandoned Cart Notices: Our website uses cookies to help keep track of items placed in your shopping cart. If you leave items behind, we may use this information to send you reminder messages via SMS.

• Third-Party Data Sharing: We do not share SMS opt-in data or consent with third parties for their own marketing purposes. This means your phone number, opt-in status, and consent will not be sold or shared outside of Face & Body Labs.

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Location Tracking & Location-Based Services

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We may collect and use information about your location if you enable location services on your device.

• Purpose of Location Data: Location information may be used to improve our services, customize your experience, show you local promotions, provide directions to our spa, and enhance security or fraud prevention.

• How We Collect Location Data: This may be through your device’s GPS, Wi-Fi, IP address, or Bluetooth signals, depending on your device settings.

• Your Control: You may choose to disable location services at any time through your device settings. However, doing so may limit certain features, such as location-based offers or directions.

• Third-Party Location Sharing: We do not sell or share precise location data with unaffiliated third parties. Location data may only be shared with service providers who assist us in delivering our services, and only to the extent necessary.

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How We Use Your Information

We use your data to:

• Process orders, bookings, and payments.

• Deliver purchased products and services.

• Provide customer support and respond to inquiries.

• Send transactional emails, booking confirmations, and order updates.

• Send promotional offers, newsletters, and marketing communications (with your consent).

• Improve website functionality, customer experience, and product/service offerings.

• Comply with legal obligations and prevent fraudulent activity.

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How We Share Your Information

We do not sell your personal information. We may share your information only with:

• Service Providers: Payment processors, shipping carriers, booking systems, and email providers that help us operate.

• Legal Compliance: When required by law, regulation, subpoena, or government request.

• Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred.

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Data Security

• We use SSL encryption, firewalls, and secure servers to protect sensitive information.

• Payment data is processed through PCI-compliant payment gateways.

• While we take all reasonable measures to safeguard your data, no online system is 100% secure.

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5. Your Rights

Depending on your location, you may have the right to:

• Access and request a copy of your personal information.

• Request correction or deletion of your information.

• Opt out of marketing emails (unsubscribe link included in all emails).

• Restrict or object to certain processing activities.

• Request data portability in a commonly used format.

📧 To exercise these rights, contact us at contact@faceandbodylabs.com

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Cookies & Tracking

• Our website uses cookies and tracking technologies to improve performance, personalize your experience, and analyze traffic.

• You can disable cookies in your browser settings, but some features may not function properly.

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Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately.

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Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us for removal.

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Data Retention

• We retain your personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, or resolve disputes.

• Customer accounts may be deleted upon verified request.

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International Users

If you access our website outside the United States, please note that your information may be transferred to and processed in the U.S., where privacy laws may differ from your country.

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Updates to This Policy

We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting. Continued use of our website constitutes acceptance of updated terms.

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Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

📧contact@faceandbodylabs.com
📍 Based in South Florida

✨ Disclaimer: This Privacy Policy is intended for compliance with U.S. privacy standards, including applicable state regulations (such as the California Consumer Privacy Act – CCPA).